Terms and Conditions

Spokesman Books are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
5 Churchill Park
Nottingham, NG4 2HF
Phone: 0115 970 8318
Fax: 0115 942 0433
Email: elfeuro@compuserve.com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment, cheque, cash and postal orders (the latter must be sent via post. However, we do not recommend you send cash in the post). If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. All our transactions are in Pounds Sterling.

We accept Visa, Mastercard, American Express, Maestro, Delta and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Once we have recieved your order we pack and ship it. If your order is to be shipped within the UK it will take no more than 5 business days . International orders are generally received in under 10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Book orders are not subject to tax.

The majority of our publications are available in all territories. Any exceptions to this rule will be noted on the listing for that title.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee that all our books will be packaged as such that they arrive to you in quality condition. If, for any reason, you are disatisfied with you order once it has been delivered please return it to our postal address and a full refund or replacement will be given.
Reaching Us If you need to reach us, please email us using elfeuro@compuserve.com, alternatively, you can call on 0115 970 8318 | International +44 115 970 8318 | or fax us on 0115 942 0433 or write to us at Spokesman Books, 5 Churchill Park, Nottingham, NG4 2HF England
Privacy Policy Spokesman Books do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘My Account’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy You may cancel an order at any time prior to dispatch. In addition you may return items without obligation within 7 days of delivery. Unless items are received damaged or delivered to you in error, you will be responsible for the cost of return.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms We accept Visa, Mastercard, American Express, and Visa Delta.